There are thousands of charities on social media, and millions of other organisations and people too, all fighting for your audience’s time. If you want to stand out online you’ll need a clear sense of what you want to achieve and how to go about it.
Here are our essential steps when developing a strategy.
Know how social media can support your organisational goals
Go through your organisational strategy and think creatively about how social media can help. If sustainability is a priority, can you use social media to fundraise more or develop corporate partnerships?
Understand the key threats and opportunities you face
Take a look at your charity’s business plan and also talk to colleagues about the main issues in these areas. How could social media help or hinder in these areas?
Define your goals
What do you want your charity to get from social media? Do you want to grow your community, or raise more funds? You must select clear goals, not just voice aspirations: ‘raise funds of £10,000 via social media by July 2017’ is good, ‘raise our profile’ is too vague.
Plan your content
Know your audience
You can’t produce relevant, targeted content unless you know who you are targeting. Aim to profile your audience in detail. Read our guide to researching and locating your audience.
Make sure you report on whether you have achieved your goals. A quick round up of key stats and any other successes from the campaign will help ensure that your hard work is recognised.
Read our guide on how to measure success on social media.
StudyZone course on strategic social media (free for NCVO members)