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About us

About the site, how to keep in touch, get involved, advertise and who we are.

Welcome to KnowHow - the place for voluntary sector people to learn and share what they have learnt with others.

Whether you work in a large charity, are setting up your own social enterprise or are helping out your local community group, this site is for you. Whatever your organisation or role within it, if you want information, to update your skills or to talk to others in similar situations, you've come to the right place.

Keep up-to-date with KnowHow

You can also follow us on Twitter. Follow the @knowhownonprof address for all site and sector updates.

We're also on LinkedIn. Join our group for more nonprofit knowledge and support.

What is the voluntary sector?

The voluntary sector includes registered charities, community groups, social enterprises, co-ops, mutual societies, faith groups, churches, political parties and campaigning organisations - basically any organisation or activity which does not exist to raise a profit!

The KnowHow community

KnowHow is a growing community of voluntary organisations sharing their questions and experiences. Everyone is welcome to join and everyone has something useful to contribute. Have your say in a forum, comment on a page or ask your own question. 

We are also keen to find people / organisations who want to share their experiences by writing or editing a how-to guidewriting a case study, or facilitating discussions.


We are always working to improve KnowHow. Please email us at or contact us via the contact us form with your comments. Alternatively join the discussion about the site.

About the site

The site went live in October 2008 and officially launched at the end of April 2009. We have worked with many individuals and organisations to develop the site into a useful, practical resource with links to other sources of information and help. The site is maintained by NCVO.

Who we are

KnowHow became part of NCVO in November 2011

Previously KnowHow was based at the Centre for Charity Effectiveness Trust Ltd (part of the Cass Centre for Charity Effectiveness (Cass CCE)) and was awarded a grant for the project by The Big Lottery Fund under the BASIS programme in 2008. At the end of the contract KnowHow merged with NCVO who became responsible for this site.

The site uses the Open Source Content Management System, Plone and is managed by our partners Text Matters.

We are a small project team working with lots of great people to make this site a useful and interesting resource. 

The KnowHow team 

Helen, LucyLauren, DebbiePhilipGregJack and Megan.

Contact us

Email us at or via the contact us form.

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Find out how-to

How-tos are written by our users to share practical knowledge.

And if there isn't one already you can write it yourself, or request someone else write it.

See all how-tos